Wilson Estate Agents

The Challenge

As a longstanding family business transitioning to new leadership, Wilson Estate Agents needed a technology solution that could support their ambitions for growth while streamlining operations. With Jack Wilson taking full ownership after his father's retirement, the time was right to implement changes that would propel the business forward. 

While their previous system had been used in the business for years, Jack felt there were limitations in reporting capabilities, client feedback collection, and property listing approval processes, requiring manual workarounds that consumed much of the team’s valuable time.

The Solution

Jack had been watching Street.co.uk's development for years, recognising its potential alignment with his vision for the agency's future.

"I remember seeing an early promotional video for Street.co.uk and thinking, ‘This is exactly what we need.’ It aligned perfectly with my vision for the company—how I wanted us to evolve, improve quickly, and refine everything we do."

The implementation of Street.co.uk became one of Jack's first decisions after taking sole ownership:

"One of the first things I did after taking over was make a move towards our long term vision. I thought, ‘Let’s switch to Street.co.uk,’ because I could see it growing alongside us over the next decade—something I didn’t feel other systems could offer."

Wilson Estate Agents was particularly impressed with Street.co.uk's continuous development and ability to meet their specific needs while adding value for clients. The platform's KPI dashboard has been transformative for monitoring performance metrics, exceeding the previous system's reporting capabilities which required significant manual effort.

The agency has implemented various Street.co.uk features into their operations, including the Street.co.uk App for their clients, Listing Performance Reports, various integrations as well as Online Bookings to streamline appointment scheduling.

"We focus on every detail and strive to improve at every stage of the process. Street.co.uk perfectly complements this approach, helping us streamline operations and refine the way we work. These small but impactful tweaks have made a huge difference in our day-to-day efficiency."

The Results

Since implementing Street.co.uk, Wilson Estate Agents has experienced operational improvements across the business. Notably, the ability to send automated reminders to collate feedback, as well as the direct sync from the App to the CRM has addressed a previous pain point in their process: "We're able to obtain feedback better, and quicker".

The platform has also become a valuable selling point during valuation appointments, with the agency highlighting Street.co.uk's client-facing features in their marketing materials. Beyond this, the streamlined property onboarding and management processes have freed up the team’s time, allowing them to take on additional listings.

"If you look at it from an ROI perspective based on our average fee, Street.co.uk has freed up our time, allowing us to handle more properties without compromising quality of service to our clients—making it well worth the investment."

Looking to the future, Jack aims to consolidate all their systems within the Street.co.uk and Spectre ecosystem:

"My ultimate goal is to bring all our tools under the Street Group ecosystem. We prioritise a clear, integrated tech stack that enhances efficiency and keeps everything seamlessly connected."

Through their partnership with Street.co.uk, Wilson Estate Agents has successfully balanced honouring their heritage as a family business while embracing modern technology to enhance efficiency, improve client experiences, and position themselves for continued growth under new leadership.

"I believe the key to great technology is its ability to remove the manual workload, allowing us to focus on revenue-generating activities while still delivering good old-fashioned customer service."

Want to see how Street.co.uk can support your agency's transition to the next generation? Speak to a member of our team today.

‍